VoIP Network Engineer
Job Description:
ATG’s software and on-demand solutions power the world’s top brands e-commerce Web sites enabling them to attract prospects; convert them to buyers; and offer stellar ongoing customer care. Both Forrester Research and Gartner have picked ATG as the top e-commerce platform on the market.
At ATG, you’ll find the spirit, energy, and vision of a high-tech startup combined with the stability, track record, and enviable client base of an industry veteran. ATG e-commerce software powers more of the top 300 Internet retailers than any other vendor. Our client list includes Best Buy, Disney, OfficeMax, Nike, American Airlines, BMW, Eastman Kodak, Ford Motor Credit, Barclays Global Investors, HSBC, J.Crew, Sun Microsystems, CVS, Walgreen Company, and Wells Fargo.
Since its founding in 1991, ATG has enabled companies around the globe to enhance and improve the entire customer lifecycle experience. We are headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia.
Opportunities available in Cambridge, MA; Reston, VA, Seattle, WA or Belfast, Ireland
We are looking for a highly skilled, energetic individual who is passionate about VoIP, takes pride in building systems that work well, and enjoys working with dedicated team members.
This position requires a broad technical background as you will be working with a variety of systems and technologies to deliver best of breed voice service to ATG customers worldwide.
Responsibilities:
• Provisioning, installation, and troubleshooting of voice and data networks across ATG and vendor owned equipment and networks
• Assist in the creation and continual improvement of operational processes
• Contribute systems documentation and maintain operational run book
• Create tools and process automation
• Fault detection and resolution, configuration management, change management and performance management
• Participation in a moderate on call rotation.
• Occasional travel to ATG offices and co-lo data center facilities
Qualifications:
• Experience with either traditional PBX or VoIP systems
• Experience working with carriers to provision, install, and operate voice and data networks
• Professional written and verbal communication skills
• Excellent IP networking fundamentals
• Excellent interpersonal and customer service skills
• Expertise in many of the following technologies and protocols: SIP, RTP, TCP, UDP, DNS, NTP, 802.11, OSPF, BGP, DHCP, LDAP, HTTP, ISDN, T1/E1, Ethernet, firewalls, IT security best practices and videoconferencing
• Bachelor’s degree (Computer Science or Analytical Discipline preferred) or equivalent work experience
Highly Desired Qualifications:
• Experience in Linux systems administration in an enterprise environment
• Experience managing complex technical projects
• Ability to script in shell, perl, and/or php
• Cisco CCNP or higher certification
How to apply:
www.atg.com