Talented Asterisk Telco Engineer
Job Description:
Systems Engineer * Telco Engineer
Reports To: IT Assistant Manager
Status: Full Time, Exempt
Job Summary: The Telco Engineer performs all activities related to the security, support, operation and maintenance of the company*s phone systems and server infrastructure. The position is one that is responsible for the oversight of the organization*s phone systems. The Telco Engineer also serves as an escalation path for end-user phone support addressing those issues that cannot be addressed by Desktop Administration or the Telco Administrator.
Duties and Responsibilities:
* Organizes and performs software installations, upgrades, patches and overall maintenance for operating system, application, database and other system software related to the phone system
* Provide support for implementation, troubleshooting and maintenance of phone systems to include day to day operations, monitoring and problem resolution for client issues
* Develop software installation and upgrade schedules
* Maintain phone system software, firmware, drivers and BIOS at vendor supported revisions
* Implement and enforce corporate standards in regard to the phone server environment
* Create and maintain programmatic and technical documentation to insure efficient planning and execution
* Manage and document phone system configurations
* Develop and complete actions in phone system specifications, technical and logistical requirements
* Provide identification, diagnosis and resolution of phone system and phone hardware problems
* Conduct capacity and performance analysis and planning on a regular basis to ensure all corporate phone needs are met and maintained
* Architects operational needs into technical solutions
Professional Qualities:
* Understands how to communicate difficult / sensitive information tactfully.
* Proactively seeks opportunities to serve in leadership roles.
* Manages the process of innovate change.
* Facilitates effective team interaction.
* Communicates effectively with internal clients to identify needs and evaluate alternative business solutions with company management.
* Understands expectations that were set with internal clients and recognizes when issues / events may affect delivery.
* Seeks and participates in development opportunities above and beyond training required by the company.
* Trains other department members through both formal and informal training programs.
* Suggests areas for improvement in internal processes along with possible solutions.
* Leads internal teams / task forces.
* Strong analytical abilities and professional office experience required.
* Ability to work under pressure and time constraints.
* Asterisk; 1.2, 1.4, 1.6, 1.8
Experience / Education:
Certifications: Digium dCap, A+, Linux+
Education: Bachelor*s Degree in Computer Science, Information Technology or similar. Or 7 years of related experience.
Systems: Windows, Linux
Vendors: Digum, Polycom, Linksys, Centos, Red Hat, Microsoft, Counter Path, Apache, AT&T, Sangoma, VMWare, HylaFAX
How to apply:
Please email scott.mitchell@amgsrv.com