Service Support Engineer required for pivotal role within a telecoms company based in Sale, Manchester, UK. The successful candidate will need to have hands-on experience in supporting VoIP products & services.

Opportunity to grow with company and take on senior position.

We require the following core skills:

Linux System administration , Shell scripting and Software compiling/installation

Apache Virtual hosts ,SSL, URL rewriting

MySQL 5 Stored Procedures, Stored functions, Views and System maintenance

PHP 5 (inc MySQLi, command line, daemon programming, sockets)

Asterisk (if you do not have this please be prepared to learn) Dialplans , AGI , Manager API and ISDN circuit & card configuration

And experience with the following is beneficial:

•XHTML

•CSS

•JavaScript (inc AJAX)

•Good understanding of networking including routing, VLAN, VPNs, QoS, etc.

•Good verbal and written communication skills are important

Salary Negotiable

How to apply:

Please email CV to brian@treegreen.net

Allstates Technical Services, LLC Telecommunications Division is currently recruiting for a Nortel VoIP Switch Technician, in the Plattsburgh, New York Market. This is approximately a 1 month project for the installation of a new Nortel CS1000 VoIP Switch. All candidates must have experience with all aspects of installation, test and turn up. 8-5 work schedule, Monday-Friday.

Only serious candidates need apply. There is no waiting for benefits, eligibility starts day one.

Position Overview:

Complete hands on installation of Nortel CS1000

Responsible for the installation of all equipment & infrastructure

Task to be complete, including testing alarms (internal & external), use of various types of test equipment.

Ability to trouble shoot network problems

Installation of 50 Desk sets, 20 wall sets and other end equipment.

Ability to resolve Telco issues through extensive testing and escalation. Will use various test equipment (DS1/DS3 test set) to determine fault isolation and next steps for resolution.

Qualifications:

Required a certification on Nortel VoIP equipment and CS1000 experience

Computer training (Word, Excel, Outlook) Unix training Vendor switch and site certifications to include Ericsson, Lucent, Nortel, Tellabs & Glenayre as applicable.

Technical Experience:

Knowledge of Voicemail, Cisco Routers, Servers, TCP/IP, LAN/WAN network knowledge.

Benefits:

Excellent Pay, including Per Diem Plan

Paid Time Off (PTO) Plan

PTO Buyback Plan

Health Benefits, including Medical/Dental/Vision/Prescription

401K

Short and Long Term Disability

Business Travel Insurance provided by company

All candidates must be able to pass the following to be considered for job placement:

Pre-Employment Drug Screening

Background and Motor Vehicle Record

Environmental, Health & Safety Education Training.

How to apply:

If you are interested in this exciting opportunity and your qualifications meet or exceed the above description, please submit your resume to: pirtler@asts.net

Due to an overwhelming amount of interest in our organization we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted. All resumes will be placed in our recruiting database for consideration of future job opportunities. Allstates Technical Services, LLC is an equal opportunity employer.

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company’s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

HP IT is undergoing an exciting transformation which includes refreshing IT technologies to a converged environment. The transformation requires a candidate that will be comfortable in a dynamic environment and can support change.

This VoIP/Contact Center Support Engineer position is in Global Telecom Operations of HPIT. The team is responsible for providing remote operational support of multi-platform telephony-related technology for the general office and contact center environments in the Americas. The Analyst will participate in and/or lead efforts related to the transformation of legacy solutions to next generation Avaya IPT solutions. In addition, manage day-to-day delivery of Voice services (PBX, VM, IPT, and Carrier Network) to ensure adherence to defined service levels. The Analyst will be involved in diagnosis and problem resolution related to supported services.

Responsibilities include but are not limited to the following,

Expedite new core infrastructure knowledge transfer from engineering teams to operational support team.

Design and implement operational support models for new and transformed environments.

Troubleshoot difficult or complex customer telephony problems using knowledge, tools and resources by coordinating vendors and appropriate IT resources in the problem resolution process. Problems may span across multiple sites, organizations, and technologies.

Investigate, recommend, and deploy service support tools.

Monitor and report metrics for effectiveness of support services to include, service availability, infrastructure capacity and service levels.

Manage service interruptions/outages in a timely manner by working with IT resources, vendors and customers. Prepare and disseminate incident notifications during and final resolution to appropriate individuals.

Particpate in projects with end-users and engineers to implement and test solutions.

Collaborate with HP/Avaya Engineers and coordinate with corporate network staff

The successful applicant will need to demonstrate 7 years of large Avaya voice systems implementation, troubleshooting and support. In addition, the individual should possess solid working knowledge of IP Telephony, Unified Messaging and Contact Center deployments.

Bachelor’s degree in computer science, information systems or equivalent experience

Avaya Definity and Communication Manager Certification

Working knowledge of Avaya Communication Manager (S87XX, S85XX, S83XX, G700 series), Intuity, Octel and Modular Messaging

Strong knowledge of Voice infrastructure (wiring, cabling, add, move, change configurations, T1 / T3, local access, etc)

Seven years or greater experience implementing and supporting Avaya TDM and IP based Enterprise level systems

Experience in data networking environment

Superior troubleshooting skills

Available for flexible working schedule, which includes limited travel and 24/7 shift coverage

Contact Center support and implementation experience highly preferred

Highly-motivated, innovative person with analytical, problem solving, organizational and interpersonal skills with the ability to adapt to changes and new technologies

Ability to work under minimal supervision and ability to understand and complete delegated tasks.

Experience in project management is desirable.

Good knowledge of the business workings and functions.

How to apply:

http://h10055.www1.hp.com/jobsathp/

Work in a State-of-the-Art Call Center!

Direct Hire Positions are Available in Holmdel, NJ

This Company’s goal is to transform the communications industry with products, services and experiences that connect people, while setting them free. They believe friends, families and growing businesses should be able to communicate without having to pay a lot. If you’re smart, passionate and have a vision for a better future they want YOU! They believe in hard work and a fun atmosphere!

Our client, a leading broadband internet phone company is seeking highly professional Technical Support Associates. Their main goal is to provide exceptional service to their customers by resolving their issues and meeting their needs.

Job Responsibilities:

Answer incoming calls and troubleshoot customer facing technical issues over the phone, including: Faxing over VoIP/SIP, no dial tone of VoIP adapter and audio issues related to network latency or packet loss.

Assist customers with installation of VoIP phone on their so/ho or personal broadband network.

Perform customer call backs as needed.

Interact with higher level technical groups/Engineers via ticketing system.

Meet standardized goals and objectives as established by the management team.

Multitask a variety of responsibilities at once, including troubleshoot documentation while speaking with the customers; navigate numerous interfaces while maintaining a high level of phone etiquette in an attempt to discover the root cause of an issue.

This is a Direct Hire Full-Time Position!

Hours: MUST BE FLEXIBLE! 8 a.m. – midnight (1/2 hour lunch, two 15 minute breaks); 40 hours

Start Date: June 2nd

About Our Client:

This Company is a leading provider of VoIP broadband telephone services with 2.45 million subscriber lines. They believe their strong brand recognition has enhanced their ability to sell their services through direct and retail distribution channels, allowing them to capitalize on growing market demand for broadband and VoIP. Their award-winning technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available. They offer feature-rich and cost effective communication services that offer users an experience similar to traditional telephone services. This service is sold on the web and through national retailers and is available to customers in the U.S., Canada and the United Kingdom.

These are Direct Hire, Full-Time positions through Volt Technical Resources – a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in New York City. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies on the East Coast.

Requirements:

Job Requirements for these Tier II – Technical Support positions include:

1 year of Call Center/Customer Service experience.

Strong Networking knowledge, including: LAN topology, IP routing, TCP/IP, small office/Home office networking.

Strong Windows XP and Windows 2000 understanding (Vista is a plus).

Network hardware understanding including: routers, switches, hubs, Ethernet and USB connections.

Ability to assist customers while sitting at a single workstation for an extended period of time.

Must have training, education or experience related to PC home networking technology.

Ability to work independently and in a strong team environment.

Bonus Skills:

Technical Degree or certification.

Macintosh knowledge.

Session Initiation Protocol knowledge.

Please no Corp to Corp responses at this time. Local Candidates are preferred. Thank You.

This position is urgent and you will be given immediate consideration

should your resume meet the job requirements.

How to apply:

Please email your resume to Volt at: newyork300270@volt.com
Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: 300270-7351-20-222387
Please include on the subject line the website where you saw this posting.

For further information regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and again by placing the entire job number in the subject line.

Please rest assured that if your resume matches what is reflected in this job posting, you should get a phone call from a Volt Recruiter to discuss this position with you.

Company summary:

Speakeasy, one of the nation’s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy’s full range of business-class products – from OneLink and Voice Services to business bandwidth solutions – offers features and benefits with unrivaled customer service. Speakeasy’s broadband services are available in most metropolitan areas within the 48 contiguous United States.

Position Summary:

The Business VoIP Implementation Engineer will be responsible for managing all aspects of the customer experience as they move through the Speakeasy Business VoIP Implementations process, from contract signing to installation and customer acceptance. This is a new and important offering for Speakeasy, and as such, responsibilities of this position will grow and change as necessary during its evolution.

Your responsibilities will include but are not limited to:

Configuring and supporting Speakeasy’s VoIP solution.

Managing customers through the Business VoIP Implementations process, including creating and maintaining a project plan for each customer.

Documenting installation steps and progress in Moses

Documenting additional aspects of VoIP installation schedule via Visio, Microsoft Project, etc., such as customer LAN topology.

Working with various vendors to ensure smooth installation, including Vital Network Services, New Global Telecom, Level(3), Covad, Edgewater Networks, etc.

Potentially traveling to customer locations to perform installations and/or LAN analysis.

Maintaining regular contact with customers to attain necessary information and provide updates on progress.

Configuring CPE such as VoIP desk phones, ATAs, soft phones, T1 routers, and SIP proxy devices, including advanced routing concepts.

Provisioning and maintaining user profiles using a third-party vendor web portal.

Coordinating and forming solid working relationships with other departments, including Sales, Product/Marketing, Activations, etc.

This position requires the following skills and experience:

Advanced working knowledge of networking, WAN and LAN concepts.

Working knowledge of Voice over IP technology.

6-12 months meeting or exceeding expectations as a PTA, DBM or Activations Specialist.

Excellent written and verbal communication skills.

Ability to maintain strict professionalism in all client communication.

Ability to handle and prioritize multiple contacts and tasks.

Ability to keep a regular and consistent work schedule.

Mastery of all of Speakeasy’s services, products, and offerings.

6-12 months project management experience.

6-12 months experience configuring end user DSL/T1 routers.

Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We’re looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success.

How to apply:

For more information about Speakeasy and about the position, check out our website at http://www.speakeasy.net/careers/

Our client is seeking an energetic team player to join their Sales Division.

Working in a dynamic, fast-paced environment the Pre-Sales Engineer is required to design customer specific, converged product solutions for clients and deliver technical and sales oriented presentations that are designed to educate and persuade customer audiences.

Responsibilities:

** Translate client’s business requirements into technical solutions.

** Assist Account Executives to develop responses to client proposals and requests.

** Meet with clients to understand their current technical environment, key business issues, and future technology requirements.

** Deliver technical and sales oriented presentations regarding product solutions.

** Develop and present technical designs to clients including network analysis, Visio diagrams, configurations, and design validations.

** Prepare cost estimates and bill of materials. Determine improvements by analyzing cost-benefit ratios of equipment, and applications in the customer environment.

** Coordinate new technology trials, pilots, demonstrations, and beta tests at client sites.

** Keep updated on solutions, products, and services and teach the sales team and other engineers about new features.

** Analyze, review and determine the impact that new products and technologies will have on existing client networks.

** Provide technical support for clients and sales team. Act as the main technical advisor for client accounts. Build and maintain relationships with technical decision makers.

** Develop and implement plans, verbal and written, to ensure clients have the technical tools and information required to be self-sufficient.

Qualifications

** Familiarity with Cisco Products

** Prior experience with VoIP / Unified Communications helpful

** Excellent communication and presentation skills

** BA preferred

How to apply:

http://www.stone-search.com/contact.htm

The Customer Support Representattive will be responsible for maintaining the highest level of customer support for our innovative VoIP products.

We are located in Monterey, California and offer an excellent working environment with competitive salary and performance-based commission.

Primary Responsibilities:

· Answer incoming technical support calls and troubleshoot customers facing issues over the phone.

· Assist customers with installation of CyberData VoIP products.

· Perform customer callbacks as needed.

· Interact with higher-level technical groups/Engineers.

· Document and track customer’s problems, requests, actions and troubleshooting performed.

· Multitask a variety of responsibilities at once, including troubleshoot documentation while speaking with the customers; navigate numerous information sources while maintaining a high level of phone etiquette in an attempt to discover the root cause of an issue and provide the quickest route to satisfactory resolution.

Qualifications:

· 1 year of technical support or Customer Service experience.

· Strong Networking knowledge, including: LAN topology, IP routing, TCP/IP, VoIP.

· Strong Windows and Linux understanding.

· Network hardware understanding including: routers, switches, hubs, Ethernet

· Ability to assist customers while sitting at a single workstation for an extended period of time.

· Ability to work independently and in a strong team environment.

How to apply:

Qualified and interested individuals should submit their resume to:
info@cyberdata.net or FAX to (831) 373-4193.
www.cyberdata.net

The Role:

Immediate need for a junior to mid-level Technical Support Representative, for exciting opportunity with rapidly growing Silicon Valley based VOIP platform vendor. Position entails Level 1 phone & email based technical support, fielding incoming customer calls related to support of client’s IP-PBX product line, both HW & SW. This is an excellent opportunity for highly motivated person who wants the opportunity to work with an exciting technology for rapidly growing, industry leading firm in the VOIP space.

Required experience:

1-4 years industry experience in technical support environment supporting either telephony or networking products. An ideal candidate would be someone who has supported VOIP based telephony product.

Ability & willingness to work shift rotation (Swing or Graveyard), every 6 to 8 weeks for a 1 month stretch.

Knowledge and understanding of Windows and/or Unix operating systems. VxWorks or other RTOS OS experience is a plus.

Knowledge, understanding, and practical application of basic computer systems including disk management, file systems, memory management and related concepts.

Experience/knowledge regarding support of Networking OR Telephony based products – Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers. On the telephony side, PBX support or working knowledge of VoIP, related protocols, and standards strongly preferred.

Required skills:

Excellent customer service and interpersonal skills.

Excellent troubleshooting & problem solving skills.

Excellent verbal & written communications skills in English.

Previous customer support and escalation experience.

Fast learner able to come up to speed rapidly on new technologies

Must be a team player and excellent collaborative skills

Duties include the following:

Focus on rapid identification and resolution of customer issues.

Provide first level support to partners and customers.

Answer questions and perform initial triage on problem reports.

Document each customer interaction using Siebel ticket management system.

Provide timely and effective resolution to support requests based on internal and external service level agreements ( SLA ).

Technical assistance for hardware, software and/or applications.

Acting as a resource and teaming with those who are assigned to the customer.

Support to those within your immediate team when necessary.

Partnering to create and update technical documentation.

Providing on site installation and other professional services as needed.

Some travel may be required.

Education:

AA degree required. Bachelor’s degree preferred. Microsoft MCSE and/or CISCO certifications are considered a plus.

How to apply:

http://www.shoretel.com/